The player from Greece educated problems with the fresh casino’s character procedure. He had filed the necessary files to possess their history 3 months from pastime, but their articles have been constantly declined as opposed to explanation or advice. After our input, the fresh casino explained the athlete must provide a distinctive PDF file regarding the bank’s website.
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After some time, the player affirmed that the matter ended up being solved plus the local casino got paid the brand new profits. The player away from Germany had placed €five hundred via Visa to the Rabona and you will obtained €964.thirty five, withdrawing €500 and you may making €400 so you can withdraw the very next day. Yet not, the fresh €400 disappeared out of their membership, and you will assistance stated it had been withheld on account of a plus thing. The guy argued one his equilibrium is actually no prior to deposit and you can looked for help to access the brand new €400. The challenge try solved once we contacted the new casino, and also the €eight hundred is actually reinstated for the player’s account.
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Even with being informed you to account verification was not needed and having zero incentives, the fresh casino had not validated this type of distributions, stating waits on account of high regularity. The gamer planned to document a complaint since the casino got exceeded the brand new said limitation running time of 3 days. The challenge try resolved in the event the pro acquired all the pending currency.
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- The player out of Germany might have been looking forward to a detachment to have below two weeks.
- Later on, she verified you to definitely Casinia got paid the girl in full, causing the newest quality of the complaint.
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We contacted the newest gambling establishment and discovered away your player’s membership had been confirmed. Afterwards the new local casino advised all of us your commission could have been canned. The player confirmed choosing their earnings and then we closed the brand new complaint since the solved. The ball player away from Italy generated around three withdrawals, however, a few had been declined even with using the same prepaid card they had used in deposits. After resubmitting the newest rejected distributions, the ball player awaited the brand new pending detachment as paid.